Precision in Process, Reliability in Resolution – From Our Warehouse to Your Waters

Welcome, Technical Anglers, Combo Seekers, and Slow-Pitch Specialists. At Accurate Fishing Shop, we engineer our shipping and returns process with the same exacting standards as our Valiant reels and Slow-Pitch Jigging rods. We serve a global community of dedicated fishermen who demand clarity, efficiency, and gear that performs under pressure. Below you’ll find a detailed, transparent guide to how we deliver your gear and stand behind it.

Our Commitment to You

We are committed to a straightforward, no-hidden-snags experience. Whether you’re ordering a high-performance Valiant 2 Combo, specialized Slow Pitch Jigging gear, or durable Apparel, our policies are designed for your convenience and confidence.

Shipping Information

We ship worldwide (excluding Asia and certain remote regions). All orders are processed and prepared for shipment from our Milwaukee warehouse within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Shipping Method Carrier Cost Estimated Delivery Time
(After Shipment)		 Best For
Standard Shipping DHL or FedEx $12.95 USD 10-15 business days Faster, tracked delivery for reels, rods, and combos.
Free Shipping EMS FREE on orders over $50 USD
(Otherwise, calculated at checkout)		 15-25 business days Economical delivery for all orders, especially Gear, Apparel, and Parts Kits.

Note: Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays. You will receive a tracking number once your order ships.

Returns & Exchanges: Our Core Promise

We offer a 15-day return or exchange window from the date you receive your order. To be eligible, the item must be in its original, unused, and resalable condition, with all original tags, packaging, and accessories (including any free Stickers) included.

Initiate Your Request

Within 15 days of delivery, contact our customer service team to start a return or exchange. Please have your order number ready.

  • Email: [email protected]
  • Subject Line: “Return/Exchange Request: Order #[Your Order Number]”

Use the template below in your email to ensure swift processing. Our team is as “responsive as the drag on our reels” and will reply within 24-48 hours with an RMA number and instructions.

Email Template:
To: [email protected]
Subject: Return/Exchange Request: Order #[Your Order Number]
Hello Accurate Fishing Shop Team,

I would like to request a [Return for Refund / Exchange] for my recent order.

Order Number: #[Insert Order Number] Order Date: [Insert Order Date] Product(s) for Return/Exchange:
– [Product Name, e.g., Valiant 2 Combo, Slow Pitch Jigging Rod] Reason for Return/Exchange: [e.g., Incorrect size, product defect, changed mind]
My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Specify exact product name/size if exchanging]
I confirm the item(s) are unused, in original packaging with all tags and accessories.

Full Name: [Your Name] Email Address: [Your Email] Shipping Address: [Your Address]
Thank you,
[Your Name]

Package and Ship

Once you receive your RMA number and instructions:

  1. Securely repackage the item(s) in the original box or a suitable substitute.
  2. Include all parts, manuals, and free gifts.
  3. Clearly write the RMA number on the outside of the package.
  4. Ship to our warehouse: Accurate Fishing Shop Returns, 3793 Johnny Lane, Milwaukee, US 53213.

Important: Use a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Inspection & Processing

Our Milwaukee team will inspect returned items with the precision of a technician checking a reel’s drag washers. Processing takes 3-5 business days after we receive the package.

Refunds: Timing & Method

Upon approval of your return:

  • Timing: Refunds are processed within 5-7 business days of approval. It then typically takes your financial institution 3-10 additional business days to post the funds to your account.
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal). Store credit is available upon request.

Shipping Cost Note: Original shipping charges are non-refundable. If you qualified for free shipping on an order over $50, a standard shipping cost may be deducted from your refund if the return brings the order total below the $50 threshold.

Exchanges

To exchange an item (e.g., a different rod model or apparel size):

  1. Follow the same initiation process using the template above.
  2. After we receive and inspect your return, we will ship the replacement to your original address.
  3. Price differences will be reconciled (you’ll be invoiced for higher value, refunded for lower value).
  4. Exchange shipping times follow our standard rates (see Shipping Methods table).

Important Exceptions: Final Sale Items

To maintain the integrity, safety, and hygiene of our specialized components, the following items from our product menu are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Parts Kits & Reel Parts: Precision components (drag washers, gears, screws) for reel maintenance and repair. Non-returnable once opened due to their technical nature and hygiene considerations.
  • Drinkwear: All bottles and tumblers are final sale for health and safety reasons.
  • Custom or Personalized Items: Any gear customized at your request.
  • Used, Damaged, or Incomplete Items: Products not in original, resalable condition.
  • Clearance or Special Purchase Items: Explicitly marked “Final Sale” at purchase.

Defective or Damaged Items

If your Reel, Rod, Combo, ATD Combo, Valiant 2 Combo, or any gear arrives damaged or is defective, contact us immediately at [email protected] with photos/video. We will arrange a prepaid return label and expedite a replacement or refund—no questions asked.

International Returns (Outside USA)

We accept international returns, but please note:

  • You are responsible for all return shipping costs, duties, and taxes.
  • Refunds are issued in USD to your original payment method. Your bank determines the final local currency amount.
  • Mark the package as “Returned Goods” to avoid additional customs duties.

Questions? We’re Here to Help.

Our team is ready to assist Technical Anglers worldwide.

Email: [email protected]
Mail: Accurate Fishing Shop, 3793 Johnny Lane, Milwaukee, US 53213